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#1 -
If you are you a
PREVIOUS CUSTOMER,
please mention it.
It is to your advantage
and ours to have accurate, consolidated customer records. We
often recognize previous customers, but may not for a big variety
of reasons. If you have a new email account or shipping address,
it would be great if you update us. Additionally, you might receive
a discount or free shipping or some other perk. We have be known
to send free printed manuals, or PDF's, or perhaps enlarged schematics
even though not normally included, or other things. Such perks are
not a stated "policy", but is just something we often do when the
whim strikes us.
#2 -
Type a
USEFUL SUBJECT LINE.
NOT USING AN EASY-TO-IDENTIFY SUBJECT
LINE increases the chance of your email getting DUMPED AND NEVER
READ. Every day we get emails with subject lines that are BLANK
OR SIMILARLY USELESS. For instance, "Re:", "blank", "manual", "availability",
"inquiry", "price", etc are NOT HELPFUL because 90+% of of our legitimate
emails ARE inquiries about manual availability and price.
Use a "SPECIFIC" subject line something like these...
- "Pioneer SX-1250 service manual"
- "need 8 Sansui manuals"
- "Sony reel to reel user manual"
- "Teac mixer"
- "Marantz 2385 service"
- "17 models price inquiry"
#3 -
Please...
no L O N G subject lines.
You may be using
a web-based email interface or other email client that shows long
subject lines in their entirety, but that does not mean everybody
else does. We use MS Outlook. As we use it, only about 2 inches
of subject line is visible without tediously scrolling sideways
in a tiny area. HOWEVER, we can INSTANTLY SEE all the content of
your "message area" simply by clicking on the message.
#4 -
Put your message... IN THE MESSAGE AREA,
not the subject line.
Feel free to write as much
or as little as suits you. We read fast so it's no problem if
you write a long message... even a long story about discovering
a passion for audio gear in the military PX in Germany, etc. We
are friendly and enjoy such messages and might even post them on
our site with your permission.
#5 -
DO NOT just say "MANUAL".
Tell us "exactly" what you want.
- Company Name
(Do not assume we know we "just know")
- Model Number
(equipment model number of back or front of unit)
- then (usually)...
one of these
- User Manual
(owners manual, operating instructions, etc.)
- Service Manual
(schematics, fix-it information, etc.)
- Sales Brochure
(advertising, marketing information piece, etc.)
#6 -
TELL US
if you have already seen our item description
& price & shipping.
If you want to purchase
an item AND have ALREADY SEEN THE DESCRIPTION AND PRICING on our
web site... just tell us to send you an email invoice AND that you
already saw the item info, etc. We can then invoice you without
further ado. This saves us (and you) the additional steps of
us having to lookup the information, then put it all together and
sending you a reply email with the same information you have already
seen. Besides being a time-waster, it causes unnecessary delays
while we wait for you to reply to an email you didn't even need
to receive. If you are want to purchase and have already seen the
information, all we need to do is send you an email invoice.
#7 -
What COUNTRY
do you live in?
50% of inquires we
receive lack this fundamental information. Folks, this
isn't rocket science. We are in the USA and charge the same shipping
cost to USA & Canada. We charge an Interntional shipping cost to
ALL other countries. If you do not tell us what country you live
in, how are we to know what shipping cost will be to you?
#8 -
We usually reply
quickly. But if you don't see our reply
within a day or so,
read
Email Ain't Perfect!!, then write us
back.
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