Terms /Purchasing - Warranty and Returns
||Our word is
our bond and we guarantee to deliver to you exactly what we describe prior
to taking your order.
|Since starting this business, the single most time-consuming thing has
been gathering the manuals descriptive information. We have spent countless
hours at this task and have refused to sell anything without first providing
a detailed description. At minimum, the description includes the size of
the item, how it is made and an individually assigned (and guaranteed)
quality rating. Until we are able
to provide this information on the website for all items, we provide it
in a return email along with prices.
|We trust you *actually read* our description. If you have questions
or *special expectations*, ask us *before* you give us your order. We operate
our business with integrity and ship exactly what we described to you before
we accepted your order. Therefore we don't expect a request for a return
or refund from anyone, at anytime... ever!
|Returns Policy: Except for misrepresentation, we normally do
not accept returns or offer refunds for literature items unless we get a
sob-story we find compelling. In cases where we agree to a return, we must
receive the item (s) in the same condition as when we shipped it. Such returns
and refunds will be for the purchase price only and are subject to a $5.00
handling & restocking fee.
|Nobody is perfect... *Stuff*
happens sometimes. So we guarantee to refund what you paid (including initial
shipping) if the item differs in any *significant way* from our description.
We must receive the item back in the same condition as shipped. All returns
are considered strictly on a case by case basis.